Jobs

Parent-Help is dedicated to supporting families by facilitating safe, structured, and positive interactions between children/adults and their non-resident parents or relatives. We are currently seeking experienced Contact Supervisors with a background in social work to oversee and document supervised contact sessions.

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Role Overview:

As a Contact Supervisor, you will facilitate and oversee interactions between children/adults and their non-resident family members in Contact Centres and community settings. Your primary responsibilities will include supervising contact sessions, safeguarding the child’s well-being, and providing objective, evidence-based observation reports for assessments.

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This role offers flexibility, allowing freelance workers to choose assignments based on availability. However, reliability and adaptability are key, as sessions are scheduled based on the needs of the families.

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Key Responsibilities:

• Supervise child-parent contact sessions, ensuring safety and emotional well-being.

• Maintain accurate and objective observation reports to contribute to court assessments.

• Support positive relationships between children and their non-resident family members.

• Identify and report any signs of harm, abuse, or emotional distress during contact sessions.

• Conduct risk assessments before each session in line with safeguarding protocols.

• Ensure all sessions are structured to provide a safe, supportive, and positive experience for children.

• Attend mandatory training sessions and staff meetings to stay updated on best practices.

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Requirements:

• A valid DBS check (Disclosure and Barring Service).

• Two professional references (one from your most recent employer).

• Experience in social work or a Level 3 qualification in Childcare, Health & Social Care (or equivalent).

• Strong observational and report-writing skills.

• Ability to remain neutral, professional, and supportive in emotionally charged situations.

• Reliability, adaptability, and willingness to work in various locations.

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Benefits:

• Flexible working schedule – choose assignments based on availability.

• Casual dress code for a comfortable work environment.

• Health & Wellbeing Programme to support staff.

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Schedule:

• Monday to Sunday.