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These terms and conditions are in relation to services carried out by Parent-Help Limited.

1. SERVICES
The Provider agrees to deliver specific services as detailed in the referral.
No variation of these terms shall be effective unless it is in writing and signed by the Client and Company.

2. SUPPLY 
The Company agrees to supply the service(s) to the Client as detailed in the Service Request and according to the terms and conditions of this contract. The company offers a minimum of 2 hours for face-to-face contact sessions (Supported or Supervised) and a minimum of one hour for virtual contact sessions. For every contact session the Company will make a contact report available to the Client within five (5) working days. 

3. RIGHTS RESERVED
Should the Company choose not to enforce any of these conditions it should not be interpreted as a waiver of any of the Company’s rights. By providing the Company with an Order, the Client accepts these terms and conditions. 

4. PAYMENT TERMS
The company shall issue an invoice to the Client in respect of services rendered. Payment terms will be stipulated on any invoice issued by the Company. These may include non-standard or special clauses which the Company may reasonably request of the Client. Payment is required in full within 14 days of the invoice’s issue date. Any delay in settling the invoice beyond the 14 days will incur a 10% late charge for each invoice. The Company reserves the right to cancel any scheduled session where payment is outstanding. 
When invoices are sent out, it is the client responsibility to raise any issues immediately with the Company. Any delays or potential amendments requested beyond 14 days will still incur a late fee.

5. PAYMENT RESPONSIBILITY
The Client acknowledges sole responsibility for settling invoices for services provided. Any arrangement for a designated liaison person for invoice communication must be agreed upon at the outset and all necessary finance forms completed prior to avoid delay in settling payments. Invoices should be settled within seven (14) days of the issue date. The Company reserves the right to charge for late fees.

6. HEALTH AND SAFETY
The Company and the Client will act in accordance with all relevant health and safety requirements in order to provide the service(s). 

7. WORK DESCRIPTION
Unless otherwise agreed in writing the Client accepts the Company’s decision on any changes within the service(s). 

8. EMERGENCY
As a company we aim to deliver on promise without fail. However, in situations beyond our control, such as an allocated contractor having an emergency, the Company will always consider using a backup worker which may increase the Client’s expenses. In such instances, as deemed appropriate, attempts will be made to communicate with the client to agree to any new charges that may be incurred. If an agreement is not reached the session will be cancelled. The Company will reschedule any cancellations made by us as deemed necessary.

9. BOOKING/CANCELLATION
If requested by the Company, monies paid by the Client to reserve service(s) will be accepted as a booking fee. If the Client cancels the order less than 48 hours prior to the Company supplying the service(s), the Client will be liable for the whole invoice. If the Client does not attend the contact session, they forfeit the full amount of the invoice as well. The Company reserves the right to de-register the Client with 7 days’ notice. In cases where it is not in the interest of both parties the service will be terminated at the earliest point as possible and in extreme cases, immediately.  The Client will be required to pay the full amount of the registration fee to resume use of our services. 

10. OVERRUN CONTACT SESSIONS. 
Any contact session overrun by 10 minutes will be subject to further charges calculated at the hourly rate of the session. 

11. EXPENSES
The Company retains the right to charge out-of-pocket expenses incurred in providing the service(s) - subject to being able to provide the Client with proof of expenditure. All out-of-pocket expenses will be charged at the cost as per the fee structure provided alongside this document. 

12. BEHAVIOUR EXPECTATION
At no point shall the Client inquire from the Contractor providing the Service about remuneration and any charges payable by the Client. Any such direct matters should be directed to the Company. Should this become an issue, the contract between the Client and the company will cease with a 7 days’ notice provided for the client to source an alternative provider. By signing this agreement, the client agrees not to make any attempts to source the contractor independently from the Company and attempts to do so will be seen as a violation of this agreement.

13. DAMAGE(S) TO THE PROPERTY
The Company strives to provide a suitable and conducive environment for sessions. We expect all parties to take care in maintaining the quality of our facilities. In the event of any damages incurred during sessions, the financial implications will be passed on to the Client. By signing this agreement, you agree to be liable for any damages caused by the Client.

14. CONFIDENTIALITY
Both parties commit to preserving the confidentiality of all exchanged information during the term of this agreement, encompassing client details and session particulars.

15. LIABILITY 
The Company accepts no liability for any loss or damage that may arise from the supply of the service(s). In the unlikely event that the Company is unable to supply the service(s) as specified in the Service Request, liability shall be limited to the total invoice value, or the monies already paid by the Client. There are no refunds for services already provided. Any dissatisfaction should be addressed via the complaint’s procedure.

16. COPYRIGHT
Unless otherwise stated in the Service Request the Company retains copyright in all their Original Material. Original Materials includes reports, notes and other material commissioned by the Client in relation to the Service Request. The Client must ensure that permission is sought of the inclusion of any copyright material they supply to the Company to enable them to deliver the service(s). The Company retains the right to use the Service Request of the point of the referral. The Client agrees to indemnify the Company in the event of any breach of copyright claims being brought against the Company in respect of material supplied by the Client. 

17. TERMINATION
Either party reserves the right to terminate this agreement with a written notice period of 7 days. Upon termination, the Client agrees to settle any outstanding fees for services provided up to the termination date.

18. GOVERNING LAW
This agreement shall be governed by and interpreted in accordance with the laws of the United Kingdom.  This agreement is accompanied by the  following documents : Contact Fee Structure, Charging Policy, Parenting Agreement and Information Sharing Document. Signing this contract indicates agreement to the terms outlined in the accompanying documents.  
In Witness Whereof, the parties have executed this agreement on the date first above written.